August 20, 2015

ASCAP Creates Global Customer Service Team

Reorganization to Provide Best-in-Class Service

DeDe Burns

DeDe Burns, VP Global Customer Services

NEW YORK, Aug. 20, 2015 -- ASCAP, The American Society of Composers, Authors and Publishers, the world leader in performing rights and advocacy for music creators, today announced the creation of a new Global Customer Service team. The centralization of all global customer service support functions into a single global unit will deliver a best-in-class customer service experience that will result in rapid resolution of customer inquiries.

ASCAP CEO Elizabeth Matthews commented: “ASCAP’s goal is to establish a new standard for exceptional customer service support for songwriters, composers, music publishers and performing rights societies globally. The music rights business is more complex than ever and, as a result, we are working to proactively transform our operations and organizational structure in order to simplify the experience of working with ASCAP. We want key ASCAP customers – writers, publishers, global PRO partners and licensees – to have the most efficient and responsive customer service team available in order to enhance the customer experience.”

DeDe Burns has been appointed to the newly created role of Vice President, Global Customer Services and will lead the Global Customer Service Team. She will report to ASCAP COO Brian Roberts, recently hired by Matthews in March.

The American Society of Composers, Authors and Publishers (ASCAP) is a professional membership organization of songwriters, composers and music publishers of every kind of music. ASCAP's mission is to license and promote the music of its members and foreign affiliates, obtain fair compensation for the public performance of their works and to distribute the royalties that it collects based upon those performances. ASCAP members write the world's best-loved music and ASCAP has pioneered the efficient licensing of that music to hundreds of thousands of enterprises who use it to add value to their business - from bars, restaurants and retail, to radio, TV and cable, to Internet, mobile services and more. The ASCAP license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. With 700,000 members representing more than 11.5 million copyrighted works, ASCAP is the worldwide leader in performance royalties, service and advocacy for songwriters and composers, and the only American performing rights organization (PRO) owned and governed by its writer and publisher members.

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Cathy Halgas Nevins, ASCAP

cnevins (at)