Do you have a question regarding your EXPO registration?
Did you not get a confirmation email/letter?
I can't find my EXPO registration number. How can I get it?
Please contact RHQ, our registration partner, at 702-798-8315 or email ASCAPcustomercare@rhq.com. If your question is regarding a hotel room, contact RHQ Housing via email to: ASCAPHousing@rhq.com.
Can I register a group of people? Is there a group rate?
Please call (212) 621-5695 regarding registering a group. If your group is over five people, there may be a discounted group rate. Student groups over 10 people will receive additional discounts.
Can I make changes to information I gave you during registration?
To make changes or updates to your registration, you will need your EXPO registration number and the email address that you used to register. Log-in and make changes at www.ascap.com/exporegister
Will the registration fee give me access to all events and workshops or are there additional admission costs?
The registration price is a one-time fee and will grant you access* to all on-site events related to the EXPO, including special evening entertainment. Each registration will include access to stream all of the ASCAP EXPO panels after the event. The fee doesn't include a One-on-One Session or Lunch Roundtables. A detailed schedule will be posted online closer to the date of the EXPO.
*Some events may face capacity limitations, so while your registration provides you access, entry is subject to building code regulations.
When does the EXPO start? When does it end?
Official EXPO programming begins on Monday, May 7, 2018 in the morning and ends on Wednesday. There will be panels throughout all three days and a number of events each evening.
When can I pick up my badge?
Registration will be open, and badges will be available for pickup, beginning on the evening of Sunday, May 6, 2018 and on Monday, May 7, beginning at 8:00 am. Registration and badge pickup will also be open during the day on May 8 and 9.
Is it possible to register for just one day for someone who can't attend the whole event?
The way the EXPO is designed, it is most beneficial for registrants to attend all three days to gain the most from their EXPO experience. Due to this, there are no single day passes at this time.
Will there be an Attendee Showcase?
Yes! We are excited to bring the ASCAP “EXPO Factor” Attendee Showcase back for a second year. Submission details will be announced by the end of 2017.
Can everyone perform at the EXPO?
There will be our ASCAP “EXPO Factor” attendee showcase, but registering for the EXPO doesn't guarantee you to perform on stage. Only paid EXPO registrants will be eligible to submit to perform. There are the Feedback Panels which involve recorded songs, not live performances. There are other opportunities to get your music heard beside onsite networking and One-on-One Sessions. All of these various opportunities are open to all attendees and panelists to watch and will be announced closer to EXPO.
Can I book a room at the Loews during EXPO?
Yes! The deadline for hotel reservations during the EXPO is Friday, April 13, 2018. Accommodations are available on a first-come, first-served basis. Book your room through our registration partner RHQ at this link: bit.ly/EXPOhousing
Can I still get a One-on-One Session?
There are 500 One-On-One Sessions made available for an additional $30 processing fee. Yes, One-on-One Sessions are still available on a first-come, first-served basis and every year they have sold out!
Can I buy multiple One-on-One Sessions?
No, there is a limit of one Session per person.
I am receiving a One-on-One Session. How do I take advantage of my One-on-One Session? Can I choose exactly who I want to be paired with?
500 One-on-One Sessions are made available for a $30 processing fee each. If you chose to get a One-on-One Session, your confirmation email states this and explains the process for the One-on-One Sessions. Based on the information you give us during registration, we will do our best to match you with a professional who will best serve your specific needs. We are unable to honor requests to be paired with a specific person or at a specific time.
I chose not to purchase a One-on-One Session when I registered. Can I get one now?
Yes, One-on-One Sessions are still available via the Registration update site. To add one to your registration, you will need your EXPO registration number and the email address that you used to register. Log-in to www.ascap.com/exporegister and add your One-on-One Session.
FEEDBACK PANELS & SUBMISSIONS
For the Feedback submissions, can I submit just lyrics (or just music/beats)?
These particular panels are designed to discuss both finished songs that include both lyrics and music as well as compositions for Film and TV. Submission details will be announced at a later date.
Has my song/composition been selected for the Feedback Panel?
If your song/composition is selected, you will be notified roughly one week prior to the EXPO and the selections will be listed on the EXPO website.
What is Video Access?
Video Access ($99 value) will be included for free with every ASCAP EXPO registration. Video Access means that you won't miss a thing! At most times during the EXPO, there are 5 simultaneous exciting panels. With Video Access, you can watch dozens of hours of panels you missed, as well as re-experience the panels you loved and all those "only at the ASCAP EXPO" moments. You will get a passcode to view the panels at your leisure from any computer. The videos will be viewable until at least the end of 2018. These streaming videos will be viewable on iPads, iPhones, computers and all other devices.
Will everything at the EXPO be available?
We always plan to make all of the ASCAP produced primary panels available. Due to clearance issues, some live performance panels/showcases and keynotes might not be available. We have to put this disclaimer, but in previous years 99% of the panels have been made available! The videos will be viewable until at least the end of 2018. Please note that the smaller sponsor demo sessions are not made available
Didn't Video Access cost money in the past?
Yes, but Video Access is now included for free with every ASCAP EXPO registration.
What is the cancellation/refund policy? How do I cancel?
Cancellations received prior to March 1, 2018 will receive a full refund, less a 15% processing fee. Cancellations received between March 1, 2018, and April 18, 2018, will receive a 50% refund. There will be no refunds after April 18, 2018.
To cancel, please email ASCAPcustomercare@rhq.com.
ALL OTHER QUESTIONS
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