We Want to Hear From You!
At ASCAP, our staff is committed to serving our licensees by being professional, courteous and responsive in all of our dealings. We also value input from our licensees and potential licensees on ways we can improve our policies and procedures.
Your feedback is important to us, whether positive or negative. If you feel you have encountered any of the following situations, please reach out and share your experience with us:
• you feel you are being charged incorrectly
• you feel a member of our staff has been discourteous or unprofessional
• our staff has unreasonably delayed or failed to take action
• you have been provided wrong or misleading information
How to Provide Feedback
To make submitting feedback as easy as possible, we have established two methods for you to contact our licensing team:
Once we receive your feedback, a Customer Experience Manager will be in touch with you within two business days to further discuss your experience.
Thank you for your constructive feedback and for using music in your business!